SmartKick Warranty Service & Support

This page covers service requests along with warranty terms and exclusions.  

SmartKick offers simple warranty service and processing for all our products. We believe that our customers are family, and as such, it is a pleasure to service and honor manufacturer warranties. We're proud to be one of the few brands with walk-in service centers, ensuring you never feel abandoned with your purchase. All of our products are QC passed at manufacturing level. 


SmartKick carries forward the OEM manufacturer warranties and honors servicing under those guidelines at our Service Center.



Step 1, Gather all necessary information required to submit your Service Request. Please provide original receipt and/or warranty document sheets. Electronic receipts, order confirmation emails are also considered valid proof of purchase and are required at the time-of-service request. (Problem description, diagnostic logs, product serial number, label record, pictures, and videos may be required to initiate a Service request)

Step 2, Send information to

Step 3, Package your items to be delivered / shipped to our Service Center. And use return label provided.

Step 4, Once your product is fixed, you will be notified about the return process.


Product Warranty Terms and Conditions

Please carefully read and understand the warranty terms for your purchase and how it relates to the local laws before using the product in your region. 

  1. The outlined warranty terms and conditions in this document apply to all SmartKick products purchased directly from us.
  2. You must keep original purchase documents for warranty service requests. This includes electronic receipts, order confirmation email, are all consider valid proof of purchase.
  3. SmartKick offers a comprehensive 2 year warranty which is as follows:
  4. FIRST 6 MONTHS - Labor, Parts & Return Shipping
  5. 7th Month till END OF YEAR 2 - Free parts
  6. All warranty services are subject to approval and/or an assessment to confirm no damages are directly caused or are a result of damages by the user, rider or during shipping. This includes water or liquid damage, accidental damages by rider.
  7. The time frame to repair each item is not guaranteed however, we thrive to complete all repairs as quickly as possible to minimize the downtime for our customers. That’s our promise!


Warranty Exclusions

Your warranty will void if conditions include, but are not limited to, the following:

  1. The product is beyond warranty period from the date of purchase or date of delivery in case of shipped item.
  2. Products beyond the warranty period or outside of the scope of warranty terms will be eligible for fee-based repair
  3. Damages or breakages not stemming from a defect.
  4. Damages caused from improper packaging or mishandling during shipment for warranty service.
  5. Improper or invalid documentation, including but not limited to lack of a warranty sheet, original invoice or discrepancies on the invoice.
  6. Damage caused by over-loading, attempting tricks or running into obstacles like curbs or walls, water or liquid damage or submerges into water.
  7. Damage to the product from misuse and/or neglect, accidental damage, water, liquid or spill damage or from not adhering to the instructions in the Owner's Manual.
  8. Fraud or misrepresentation, or unauthorized repair of the product. This also applies, in case if you have attempted repair at your own or if the product has been handled by another party for the purpose of repair or diagnostics. 


Thank you for choosing to kick smarter!
Smart Kick
Terms and Conditions are subject to change without notice. Updated Oct 2021